Lodging Dynamics
  • 30-Jan-2020 to 30-Mar-2020 (MST)
  • Hampton Inn - Omaha West Dodge @ Old Mill
  • Omaha, NE, USA
  • Hourly
  • Part Time

JOB OVERVIEW:
Responsible for set-up, maintenance, and cleanup of complimentary breakfast. Maintaining compliance with individual brand standards in regards to offerings, operations, and record keeping.
REPORTS TO:
WORK ENVIRONMENT:
Prep kitchen and public breakfast area.
Job involves working:
• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Using stepladders.
KEY RELATIONSHIPS:
Internal: Engineering, housekeeping, front desk and other hotel staff.
External: Hotel guests and visitors, vendors/suppliers, and outside contractors.
QUALIFICATIONS
Essential:
1. Knowledge of proper chemical handling and disposal.
2. Working knowledge of local health codes.
3. Provide legible communication and directions.
4. Compute math calculations.
5. Satisfactorily communicate with guest, management, and co-workers to their understanding.
6. Ability to:
• Be well organized and follow instructions.
• Willing to perform job functions with attention to detail, speed, and accuracy.
• Prioritize tasks and comply with deadlines for work assignments.
• Be a clear thinker and perform well under pressure work assignments.
• Work and perform job functions with minimal supervision.
• Work cohesively with co-workers as part of a team.
• Desire to understand guests' service needs.
• Willing to perform job functions with attention to detail, speed, and accuracy.
• Prioritize tasks and comply with deadlines for work assignments.
• Be a clear thinker and perform well under pressure work assignments.
• Work and perform job functions with minimal supervision.
• Work cohesively with co-workers as part of a team.
• Desire to understand guests' service needs.
Desirable:
1. Fluency in job related English, both verbal and non-verbal.
2. Certification by local health department.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting up to 50 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 5 feet.
4. Remain in stationary position for 8 hours throughout work shift.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
3. Greet all guests using 15/5 rule.
4. Maintain positive guest relations at all times.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Receive daily work assignments from the supervisor and review priorities and special projects.
8. Organize materials, tools, and equipment to perform daily assignments.
9. Set up and maintain all food and beverage items during the complimentary breakfast, ensuring proper amounts and temperatures.
10. Bus tables during food service times striving to keep all free tables ready for guest use.
11. Interact with guest to make sure breakfast experience is satisfactory.
12. Refill Condiments and supplies upon completion of shift.
13. Clean any spills immediately. Maintain a well presented buffet line.
14. Keep coffee urns full.
15. Ensure kitchen is clean throughout the shift and ready for the next day upon completion of shift.
16. Wash dishes as required
17. Notify supervisor of any problems that occur at breakfast.
18. Courteously accommodate special requests of guest and be prepared to answer guest questions regarding the hotel and local area facilities and services.
19. Handle chemicals for designated uses/surfaces.
20. Ensure security of any assigned keys.
21. Know and follow hotel emergency procedures.
22. Prepare food orders as directed by supervisor.
23. Practice safe work habits, particularly with regards to lifting techniques, slip hazards, and wet floors.
24. Carry out any responsible request by Management.
SECONDARY JOB FUNCTIONS
1. Assist with any special projects assigned.
2. Attend designated department and staff meetings.
3. Recommend energy saving ideas.
4. Recommend safety ideas; participates in fire prevention and other life safety programs.
5. Wipe down walls, clean, vacuum and mop as needed.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Lodging Dynamics
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