Lodging Dynamics
  • 04-Feb-2020 (MST)
  • TownePlace Suites - Dickinson
  • Dickinson, ND, USA
  • Depends on Experience
  • Hourly
  • Full Time

Health, Dental, and Vision insurance. Paid time off.


Position Summary: As the Housekeeping Supervisor, you are responsible for supervising laundry attendants, public area attendants and room attendants, and the cleaning of the hotel guest rooms and common areas, as well as interviewing, training, and motivating staff. You, along with the General Manager, are also responsible for housekeeping and laundry inventory. You must perform all duties in accordance with the Company policies and procedures.

Reports to: The General Manager is your immediate supervisor. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)
  2. Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests.
  3. Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.
  4. Responsible for a high standard of cleanliness at the hotel.
  5. Has the ability to lead and manage others.
  6. Supervises and performs housekeeping and laundry duties following directions given by the immediate supervisor.
  7. Continually trains all room attendant staff in all their duties, including BBP, OSHA, fire safety and security procedures. Also informs housekeeping staff of rules, regulations and Company policies and procedures.
  8. Enforces rules, regulations and Company policies and procedures.
  9. Advises immediate supervisor of personnel problems and recommends appropriate disciplinary action.
  10. Evaluates employee job performance.
  11. Prepares daily/weekly/biweekly work schedule for housekeeping and laundry staff.
  12. Prepares guest room status report with the guest services representative.
  13. Inspects all guest rooms and public areas daily to ensure standards are met.
  14. Inspects each guest room for bed bugs and other pests.
  15. Reports any maintenance problems immediately to immediate supervisor and maintenance person.
  16. Responsible for controlling payroll costs and other operational expenses (cleaning and laundry supplies, chemical usage, utilities, linens, etc.) as directed.
  17. Assures that staff is in compliance with dress code.
  18. Attends regular meetings with the General Manager concerning the operations of the hotel.
  19. Completes required paperwork/reports.
  20. Enforces the use of personal protective equipment by the room attendant and laundry staff as directed by the Safety Data Sheets.
  21. Issues master key/key card to staff and records on the log sheet. Counts master keys/key cards daily.
  22. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform the duties of this job, the employee is regularly required to talk and hear.

The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms to heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds. The employee is required to push a stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor.

In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling. Executive Housekeeper Job

Other Duties:

  1. Cleans guest rooms as required.
  2. Strips linens as required.
  3. Completes monthly inventory of all linens, guest room supplies, and cleaning supplies as directed.
  4. Coordinates the ordering of necessary linens and supplies with immediate supervisor.
  5. Responsible for mattress rotation (must be scheduled with immediate supervisor).
  6. Responsible for deep cleaning of guest rooms: wash walls, shower curtains, windows, vacuums carpet edges and under furniture and removal of all linen.
  7. Performs any additional duties that, from time to time, may be assigned by immediate supervisor.
  8. Completes all on-going required trainings and certifications, and trainings suggested by the General Manager or Brand Standards.

This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job. While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to required.

Lodging Dynamics
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