Lodging Dynamics
  • 13-Dec-2017 to 05-Mar-2018 (MST)
  • Courtyard by Marriott - Oahu North Shore
  • Laie, HI, USA
  • Salary
  • Full Time

4O1K and Full Family Medical, Dental, and Vision Benefits Included




Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.


Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate, complete and effective turnover to Event Management. 

Conducting Daily Sales Activities that Achieve Department Goals

Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). 

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new group/catering business to achieve personal and property revenue goals.

Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. 

Providing Exceptional Customer Service to all Guests and Customers

Supports Marriott's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports Marriott's Customer Service Standards and property's Brand Standards.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

Executes and supports Marriott's Customer Service Standards and property's Brand Standards.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. 

Additional Sales and Marketing Responsibilities

Utilizes intranet for resources and information (Training Energizers, etc.).

Leverages available eTools (eRooming Lists, eProposals, Passkey, etc.).

Conducts site inspections.

Creates contracts as required.

    Manages hotel Social Media Accounts

Participates in and practices daily service basics of the Courtyard Brand Morning Meeting.


Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Management Competencies Leadership

Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good

Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives;

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of

Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions

Learning and Applying Personal Expertise

Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and

OR first impression and representing Marriott in alignment with its values.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing

o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one

o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o Writing - Communicating effectively in writing as appropriate for the needs of the audience.


Lodging Dynamics
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