JOB SUMMARY

A Task Force General Manager is responsible for traveling to different hotel locations as assigned to assist in the overall operation of the hotel.

ESSENTIAL JOB FUNCTIONS

1. Actively supervise department heads.
2. Responsible for department payroll administration.
3. Conduct all department head performance appraisals where applicable.
4. Participate in departmental expense and labor budgeting preparation.
5. Schedule personnel within budget guidelines to assure adequate staffing to maintain service levels.
6. Develop department attitude of attentiveness and anticipation of guest needs.
7. Ensure guest special requests are fulfilled promptly and associates take ownership of issues.
8. Ensure proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless Internet, etc.
9. Resolve guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
10. Process & reconcile daily cash deposits.
11. Monitor posting of guest charges to minimize lost revenue.
12. Ensure front desk personnel perform bucket checks each shift and monitor rate variances.
13. Coordinate reservations and efficient group registration with Sales Department.
14. Monitor suite availability and develop the hotel's yield management system with Sales to maximize suite revenue.
15. Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed.
16. Maintain efficient operations and inventory controls for the hotel Market (i.e. gift shop).
17. Responsible for the administration of key control procedures.
18. Completes all required Company training/compliance courses as assigned.
19. Adheres to Company standards and maintains compliance with all policies and procedures.
20. Performs other related duties as assigned.

EDUCATION

Bachelor's Degree in Hospitality or Business Management.

EXPERIENCE

A minimum four (4) years of hotel management experience required.

SUPERVISORY RELATED EXPERIENCE

A minimum four (4) years of experience required.

SUPERVISORY RESPONSIBILITIES

Spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.

Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

1. Establishes objectives and goals for the team; plans, organizes and manages work flow.
2. Assigns, monitors, and reviews work; evaluates direct report's performance.
3. Recruit, interview, train, discipline, and terminate direct reports.
4. Orientate and train direct reports
5. Approves time records and time off requests; submits payroll for direct reports.
6. Investigates and resolves concerns and complaints.
7. Provide assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

None

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and offices practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

1. Hilton OnQ, GRO and R&I experience.
2. Marriott FOSSE, Galaxy and One Yield experience.
3. Computer proficiency in Google platforms, Gmail, google sheets, etc.
4. Excellent customer service skills.
5. Proficient in time management; the ability to organize and manage multiple prior ities.
6. Ability to take initiative and effectively adapt to changes.
7. Recognizes an emergency situation and takes appropriate action.
8. Able to establish and maintain a cooperative working relation.
9. Ability to interpret and create spreadsheets.
10. Able to use sound judgment; work independently, with minimal supervision.
11. Strong analytical and problem solving skills.
12. Competent in public speaking.
13. Performs well with frequent interruptions and/or distractions.
14. Intermediate math skills
15. Cash handling skills (the ability to count currency, make and count back change).

TRAVEL REQUIREMENTS

100% travel required.