Lodging Dynamics
  • 01-Jan-2018 to 02-Mar-2018 (MST)
  • Operations
  • Hawthorne, CA, USA
  • Salary
  • Full Time

Join Lodging Dynamics as the leader of the brand new 354 room Hawthorne Courtyard and Towneplace Suites near SpaceX, Tesla design, LAX, the new Inglewood Stadium and more.  Hotel is set to open summer of 2018 and we are looking for a dynamic and driven leader to maximize the opportunity in Hawthorne.

Job overview
Ensure guest satisfaction, maximized sales and the efficient operation of the hotel by leading all departments. The General Manager will continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Education & Experience:
• At least 10 years progressive experience in Hotel Operations, Sales or Revenue Management; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Alcohol awareness certification.
• Previous General Manager experience required.
• Must be computer, and systems proficient.
• Must have valid driver's license for the applicable state.
Physical requirements:
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
Mental requirements:
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Lodging Dynamics Hospitality Group standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Lodging Dynamics Hospitality Group's dress code and wearing a nametag when working
• Comply and ensure adherence to Lodging Dynamics Hospitality Group standards and regulations to encourage safe and efficient hotel operations.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts staff meetings.
• Create an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Lodging Dynamics Hospitality Group standards.
• Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Be familiar with S.O.P.'s in all Operations departments. Ensure that each department is in compliance or has developed an Action Plan for achieving compliance with S.O.P.'s.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Support Operations departments during peak periods.
• Ensure that all employees receive fair and equitable treatment.
• Complete required corporate training modules, and become certified to train those as required.
Compensation: DOE

Lodging Dynamics
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