Lodging Dynamics
  • 07-Jun-2018 to 04-Jan-2019 (MST)
  • Courtyard/TownePlace Suites Hawthorne
  • Hawthorne, CA, USA
  • Full Time

(1) Sales Support :
Maintain good rapport with clients. Work closely with other departments to coordinate details, special requests, VIP packages and promotions
Send appropriate collateral, or direct calls to sales management staff as necessary.
Give site tours.
Coordinate the delivery of requested equipment and food for meeting rooms with other departments, when necessary.
Assist clients/groups with copies of receipts, invoices, etc
Inform Sales Managers of potential problems with clients and progress of special projects.
Go on sales calls & blitzes with Sales Department and serve as a point of contact to all hotel accounts.
Coordinate client gifts with Sales & guest recognition programs with Front Office.
Manage group-hotel inventory and input rooming lists. Advise Account Executives and Event Manager on any group cut off dates
Become onsite point of contact for groups once Account Executives have signed off on contract, create group resumes and all other internal communications for the group
Create and maintain trace system for group thank you gifts once group checks out
Purchase any meeting planner points or group events per the request of Event Manager, Account Executive or Area Director of Sales
Close out month end house accounts with the assistance of hotels Front Office Manager or Assistant General Manager, depending on property structure
Verify group pick up for events for the purpose of rebates, commissions, etc
Responsible for maintaining a building all group blocks, special corp/local accounts in hotels PMS system.
Assisting Account Executives with daily email prospecting

(2) Sales Initiatives
Develop and maintain front desk lead referral program
Encourage front desk to obtain and maintain accuracy on company names for all reservations
Role play with front desk agent to give confidence in positive guest experiences for each property.
Create, maintain, and promote hotel through Social Media sites like (Instagram, Facebook, etc)

(3) Administrative:
Prepare and send out all direct mail projects, group contracts, proposals, rate agreements
Responsible for organizing and maintaining all records and files for the sales team, including group contracts, rate agreements, group resumes etc.
Maintain and replace office supplies as needed, including sales collateral.

(4) Additional Requirement:
Must have a reliable form of transportation

Lodging Dynamics
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